Customer Service

Contact Us

Questions? Feel free to use our online contact form. You can also contact us by phone at 1-800-569-4994 during our regular business hours, Monday-Friday, 9am to 5pm EST (with a short break between 12:30pm to 1:30pm). Or write, email or fax anytime regarding any needs you have, and/or your suggestions for new products. Thank you for helping us meet your needs.

Please note the following office closures:

• Monday, May 27, 2024
• Thursday, July 4, 2024
• Monday, September 2, 2024
• Thursday, November 28, 2024
• Tuesday, December 24 through Wednesday, December 25, 2024
• Wednesday, January 1, 2025

Online Contact Form / Email

Use our online contact form to send us an instant email. You should receive a reply within two business days.

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Change My EasyAutoShip Plan

Please visit Natural Wellness and complete the EasyAutoShip update form to make changes to your EasyAutoShip plan.

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Ordering

Two easy ways to order:

On the Internet

Place your order using our secure website. Questions about security?

By phone

1-800-569-4994. For VISA, MasterCard, Discover, American Express or check orders. Our friendly Customer Care Team can help you place your order, Monday – Friday, 9am – 5pm EST.

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Sales Tax

Within the United States

Depending on your location and any applicable tax laws, LiverSupport.com and Natural Wellness may charge sales tax in addition to the purchase price. The amount of tax varies by state, county, and city as well as the type of product that is purchased. When applicable, sales tax will be calculated and displayed on the final checkout page. For more information please visit our Sales Tax article.

Internationally

Taxes and/or duties may be applicable and will be calculated by your local customs office. We do not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

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Security

Q. How secure are the Natural Wellness® family of websites?

A. Extremely secure. We use two international companies, Sectigo Limited and Digicert, Inc., to verify our security so you can have confidence that your information is being sent privately and securely.

Sectigo Limited and Digicert, Inc. provide us with a 128 bit Secure Socket Layer (SSL) for domestic browsers and a 40 bit SSL for internationally released browser versions. What this means is that virtually no hacker in the world can access your information on its way to our server. Nor can they gain access to our server and get the information in anything but a scrambled form.

You see, the secure server mode encrypts or codes all the information between your browser and our server. This way the information looks like gibberish to anyone trying to intercept it. Your information will stay secure.

Unless you see the “secure server” icon (a small lock that appears to the left website address, at the top of the browser), the information you send to any site can be intercepted. When you are on a secure site like the Natural Wellness® family of websites, there is a complex authentication process that takes place. The certificate you see on the site tells you an independent company has verified that you are in fact communicating with us and not someone else. Sectigo Limited and Digicert, Inc. are two of the most highly regarded security certificate issuers in the world.

Our shopping cart is also tested and certified daily to pass the FBI/SANS Internet Security Test. The “live” HACKER SAFE mark appears only when a web site’s security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99% of hacker crime.

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Shipping Delays and Policy

At times, shipping carriers including UPS and USPS may experience delays due to weather, high package volume, or other causes outside of our control. Additionally, carriers may choose to suspend their service guarantees for all shipping methods including Priority shipping methods.

We will continue to fulfill and send your order on time – either same day or next business day – but carrier delays may cause some packages to be delivered later than the estimated delivery times shown.

Natural Wellness is not responsible for these delays, and will not offer refunds or credit for shipments delivered after the estimated delivery time shown at the time of purchase.

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Shipping and Handling

We usually ship via United Parcel Service (UPS) or the United States Postal Service (USPS). However, we reserve the right to choose the most efficient shipping carrier based on the address provided. Of course, if you have a specific carrier preference, you may contact us toll-free at 1-800-569-4994 (or 845-361-1121).

Contiguous U.S.

Delivery time: Orders are shipped either the same or next business day. Allow up to 7 business days for Standard and 2-4 days for Priority (not guaranteed).

For information about overnight deliveries within the Contiguous U.S., please call 1-800-569-4994.

Alaska or Hawaii

Delivery time: Allow up to 7 business days for delivery (not guaranteed). Orders are shipped either the same or next business day.

U.S. Territory

Delivery time: Allow up to 10 business days for delivery (not guaranteed). Orders are shipped either the same or next business day.

Canada

Delivery time: To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class and 6-10 days for Global Priority (not guaranteed). Customs inspections, when applicable, may create delays. Orders are shipped either the same or next business day.

Taxes and Duties: Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Countries Other Than the U.S. or Canada

Delivery Time: To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class and 7-10 days for Priority (not guaranteed). Customs inspections, when applicable, may create delays.

Taxes and Duties: Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

We strictly follow all national and international regulations regarding the shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United State or abroad.

Shipping Restrictions

We are unable to ship nutritional products to the following countries:

• Afghanistan
• Angola
• Austria
• Bangladesh
• Brazil
• Cameroon
• Central African Republic
• Chad
• Cuba
• Democratic Republic of Congo
• Djibouti
• Egypt
• Eritrea
• Estonia
• Ethiopia
• Ghana
• Haiti
• Indonesia
• Iran
• Iraq
• Lebanon
• Libya
• Malaysia
• Mauritania
• Mexico
• Mozambique
• Myanmar (Burma)
• Niger
• Nigeria
• Oman
• Pakistan
• Republic of Burundi
• Romania
• Russia
• Rwanda
• Somalia
• South Africa
• Sudan
• Syria
• Timor
• Tunisia
• Uganda
• Western Sahara
• Yemen
• Zimbabwe

Oversize Charges

Our cost to ship items over 10 lbs. is higher than for other items. If there is a delivery surcharge, that special charge would appear as ($) after the item description and is in addition to the shipping and handling charges above. For other methods of delivery, please call us at 1-800-569-4994.

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Super 7 Satisfaction Guarantee

Our exclusive Super 7 Satisfaction Guarantee makes it easy, convenient and safe for you to shop at Liversupport.com 24 hours a day, 7 days a week. We guarantee the finest quality, service and security available online today.

Our goal: to WOW you. To treat you in such a way that all you can say is “WOW.”

1. Family Minded

   We are not a large scale conglomerate run by board members with multi-million dollar salaries. Since 1996, we have been a “family” of everyday people with genuine health concerns and a desire to offer high quality products to help you and ourselves maintain a healthy lifestyle.

2. Outstanding Customer Service

   When you contact us, you will always be greeted by a knowledgeable, professional, friendly and cheerful “family” member who is located in our headquarters in Montgomery, NY. We do not outsource our customer service, for any reason.

   Our offices are open from 9am-5pm EST during weekdays. Remember, you can still order on our website 24/7, send us an email or leave a message on our secure voicemail system at 1-800-569-4994. We’ll promptly reply to your request on the next business day.

3. 90-Day Money Back Guarantee

   Our products are guaranteed to give you 100% satisfaction in every way. If you are not completely satisfied with a product you purchased from us for any reason, return it to us within 90 days of purchase, and we will issue you a complete refund of the purchase price (less shipping and handling).

   For any nutritional supplement you try for the first time, in addition to refunding you the purchase price, we will refund your shipping and handling, AND we will even pay for the return shipping back to us (1). Your health is our primary concern. We take the risk out of trying something new.

   All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us or email us so that we may provide you with this required information. In addition, for products purchased in a store, and not from the Natural Wellness® family of websites, the original sales receipt, lot number and UPC from the package must accompany all returns.

4. Fast and Reliable

   Our orders are shipped promptly, either the same day or the next business day after your order is received. If, for any reason, your order must be delayed, we will contact you immediately. And with a 99.8% accuracy rate, you can be sure you will receive exactly what you ordered (2).

5. Secure and Safe Ordering

   Shop with confidence. We use state-of-the-art encryption technology to ensure the secure transmission of any personal information you provide while using our site. All transactions on our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you’re sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from “http” to “https” when you are transmitting information protected by SSL encryption. The “s” in “https” stands for “secure.” Learn more about our secure online transaction system.

6. Privacy

   We appreciate the trust you place in Natural Wellness, and we are committed to respecting your privacy and the security of your personal information. All personal information we collect (including name, address, telephone number, email address, transaction information and credit card information) are treated with the utmost privacy. Any and all information collected on our site is kept strictly confidential. We never sell, rent, trade or swap your personal information with any other company or individual for any reason except as required by law. Learn more about our privacy policies.

7. Convenient, Risk-Free Re-Orders

   To ensure you never run out of needed nutritional products, we offer our unique, convenient, hassle-free and flexible EasyAutoShip™ savings plan that you can tailor to fit your individual needs. When you join this no-risk plan, you determine which products and quantities to receive and how often you want to receive them.

   By joining the EasyAutoShip™ savings plan you receive discounted pricing and shipping and handling as well as reminder emails to inform you your products are due to ship. You have total flexibility. There is no obligation. You can cancel at any time or you can easily call or email us to change the shipment date of your next order or modify any attribute of your EasyAutoShip™ plan.

1. Applicable only in the 48 contiguous states via the US Postal Service.
2. Based upon accuracy of orders shipped between January and December 2020.

Pricing

Prices and availability are subject to change without notice.

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Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Natural Wellness®. The reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

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Privacy Policy

At any of the Natural Wellness® websites, your privacy is highly regarded. We will not sell or share any information you send us. Click here for full details of our privacy policy.

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Words of Caution

This is important: The information and products shown on this website should not be interpreted as a substitute for physician evaluation or treatment. Users are advised to seek the advice of a physician, and physician-users or other health professionals are advised to rely on their own training, education, experience, and standards of their profession. Do not use meditation audio while driving an automobile or operating dangerous machinery.

In using any of the treatments presented in the information products on this site, the practitioner is encouraged to use sound clinical judgment and make educated decisions about their limits of training and ability to help each individual. None of these information products should be considered a substitute for extended training in the methods presented.

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